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Biometric ID

  1. Yes. Biometric ID has the same level security as all authentication methods for Online and Mobile Banking.

  2. Touch ID is available for iOS and Android devices that have compatible fingerprint support running Android 6.0 or higher. Compatible Android devices are those that are using Android’s fingerprint support. Specific devices from Manufacturers that have created their own Fingerprint supported devices and are not using Google’s built-in support for Android, are not compatible. Examples of known devices that are not supported are the Samsung Galaxy S5 and Note 4. These devices use Samsung’s Fingerprint drivers, not Google’s Android.

  3. No. You can use your Login ID and Password to sign in to bankHometown Mobile and Online Banking.

  4. bankHometown does not collect your Biometric ID details, and cannot link it to the personal information we hold about you. bankHometown is relying on the device to authenticate the Biometric ID and confirm or reject verification.

  5. On the bankHometown Mobile Banking App login screen,  enter your password and then navigate to Profile > Service Center > Manage Biometric ID > Biometric ID enrollment. You will then be prompted to give your device a name (should be unique) along with providing your bankHometown Online Banking Login ID and Password. Once all three fields are filled out you can select enroll, now the next time you login to your bankHometown Mobile Banking App you will be prompted to use your fingerprint.

  6. On the app’s login screen, a message will display prompting you to log in with your Biometric ID.

  7. No. Once you are enrolled with Biometric ID, your fingerprint is the only required login credential.

  8. bankHometown does not hold or store your Biometric ID. Your Biometric ID is stored on your device (as part of the user settings) when you set it up and we rely on the device to authenticate your Biometric ID if you choose to use Biometric ID when accessing Mobile Banking.

  9. bankHometown does not collect or store your Biometric ID in any case. Your Biometric ID is stored on your device when you set up your Biometric ID enabled device. Just like it is your responsibility to keep secure your Online Banking password, Biometric ID should be treated with the same level of security. This means that you must not have other people’s Biometric ID stored on your device if you would like to use this login option. However, if someone else’s Biometric ID is stored on your device and you enable Biometric ID authentication, the second person will also have full access to your account.

  10. On enrollment, any fingerprint or face you save on your device may access your bankHometown Mobile Banking App. You should not register for Biometric ID if you wish to retain other people’s fingerprints or faces on your device.

  11. Yes. You can still log on to the bankHometown Mobile Banking App using your account username and password.

  12. If your mobile device is lost or stolen you can delete a device at any time by logging onto your account from a PC or another device and navigating to Profile > Service Center > Manage Biometric ID > Biometric ID Devices. You can delete the lost/ stolen device from the list of devices currently authorized. In addition, anytime a new fingerprint is added to the device, re-enrollment is required. So a lost device should not be able to access your account without your fingerprint or account Login ID/ Password.

  13. Another person would need your bankHometown online banking Login ID and Password to access your accounts. Please call our Customer Care at 888.307.5887 in the event your device is lost or stolen so we can reset your password as an added level of security.

  14. Biometric ID can be disabled from your desktop or mobile device by logging into your Online or Mobile Banking account and navigating to the Service Center > Biometric ID > Biometric ID Enrollment.

  15. You will need to set up your Biometric ID on the new device to access Mobile Banking using biometric login.

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