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Oxford, Massachusetts — Robert J. Morton, President and CEO of bankHometown, announced that the bank was recently honored at the 2019 Banking Choice Awards in the categories of Customer Service, Technology and Tools, Community Contribution, and Overall Quality. The awards were presented as part of the Best Bank Expo at the MGM Springfield Resort and Casino.

“We are grateful to the community who took the time to participate in this survey and to express their satisfaction with bankHometown. We pride ourselves on offering a high level of service and we appreciate being recognized for our efforts,” said Morton. “I am also extremely grateful for our employees and the job they do every day by serving our customers and supporting our communities.”  

bankHometown was ranked the Top Bank in the eastern Connecticut area for Customer Service, Technology, and Overall Quality.

The Banking Choice Awards are presented by American Business Media and Customer Experience Solutions, LLC. These awards are based on interviews with hundreds of thousands of banking customers conducted by Customer Experience Solutions, LLC in a double-blind format. No financial institutions were involved in collecting the data. Customer Experience Solutions is a recognized leader in tracking and measuring customer concerns, attitudes and impressions, as well as administrators for comprehensive independent surveys to hundreds of thousands of bank customers across Connecticut, Massachusetts, New Hampshire and Rhode Island.


bankHometown was founded in 1889 and is headquartered in Oxford, Massachusetts. bankHometown has $1.0 billion in assets and 15 branches located throughout central Massachusetts and northeastern Connecticut. Through its sponsorship and charitable giving program, bankHometown and the Hometown Bank Community Foundation support non-profit organizations and causes throughout Worcester and Windham Counties. In 2018, the Bank and Foundation donated more than $200,000 to over 110 organizations. For more information, visit

bankHometown is a member of the Hometown Financial Group, a $3 billion mutual multi-bank holding company headquartered in Easthampton, Massachusetts and the parent company of bankESB, bankHometown and Abington Bank. For more information, visit

For more information, please contact:

Hometown Financial Group
Dena M. Hall
Chief Marketing Officer
(413) 779-2215


Pictured (L to R): Maria Thomas, Assistant Vice President, Branch Officer, Thompson, CT; Michelle Kile, Senior Vice President, Retail Banking; and Jennifer McKenna, Branch Manager, Brooklyn, CT.

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