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November 23, 2020
Please continue to visit this page for the most up-to-date information on our response.
Lobbies Closing Beginning November 27
Because of the recent increase in positive COVID-19 cases locally, and with the health and safety of our customers and employees always top of mind, bankHometown lobbies will be closed to customer traffic beginning on Friday, November 27 until further notice.
We will continue to serve you through our drive-up windows, ATMs, and electronic banking services. Our branch staff also will be available for essential in-branch services by appointment only. We apologize for any inconvenience this may cause but believe this is the best way to ensure we can remain available to serve your banking needs while keeping our employees—and you—safe.
Continue to Bank Beyond the Branch
Even with our lobbies closed, we make it easy for you to stay connected to your money by offering a variety of smart banking technologies that ensure you’re able to access your accounts, pay bills, make purchases, contact a representative, and more.
Learn more here and see the chart below for all the ways you can connect with us and your funds!
Coming Soon: Need to Visit a Branch? Make an Appointment Online
Beginning Wednesday, November 25, you will be able to make an appointment online if you need to visit one of our branches in person. Simply visit the locations page and choose the branch nearest you. Then, click on the “Make an Appointment” button to choose the service you need and select from among the dates and times available.
In-Branch Personal Protection Measures
If you do visit a branch, here are some of the personal protection measures we have in place to keep you and our employees safe.
Ways to Learn More.
If you're looking for more information on the Coronavirus or ways to protect yourself, visit these websites:
The Consumer Financial Protection Bureau (Bureau) has recently released several resources to help consumers take steps to protect their finances during the COVID-19 pandemic, including how to avoid financial scams and submit complaints to the Bureau:
Protect yourself financially from the impact of the coronavirus
The CFPB information and resources continues for informed financial decisions
Protecting your credit during the coronavirus pandemic
Coronavirus and dealing with debt: Tips to help ease the impact
Tips for financial caregivers during the coronavirus pandemic
We're Here to Help.
Of course, if you need assistance, you can call our Customer Care team to speak with a representative at 888.307.5887. Our hours of operation are:
Monday - Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 8:30 AM - 12:00 PM