Our Commitment to Your Safety - Coronavirus (COVID-19) Response Plan

November 23, 2020

Please continue to visit this page for the most up-to-date information on our response.

Lobbies Closing Beginning November 27

Because of the recent increase in positive COVID-19 cases locally, and with the health and safety of our customers and employees always top of mind, bankHometown lobbies will be closed to customer traffic beginning on Friday, November 27 until further notice.

We will continue to serve you through our drive-up windows, ATMs, and electronic banking services. Our branch staff also will be available for essential in-branch services by appointment only. We apologize for any inconvenience this may cause but believe this is the best way to ensure we can remain available to serve your banking needs while keeping our employees—and you—safe.

Continue to Bank Beyond the Branch

Even with our lobbies closed, we make it easy for you to stay connected to your money by offering a variety of smart banking technologies that ensure you’re able to access your accounts, pay bills, make purchases, contact a representative, and more.

Learn more here and see the chart below for all the ways you can connect with us and your funds!

Coming Soon: Need to Visit a Branch? Make an Appointment Online

Beginning Wednesday, November 25, you will be able to make an appointment online if you need to visit one of our branches in person. Simply visit the locations page and choose the branch nearest you. Then, click on the “Make an Appointment” button to choose the service you need and select from among the dates and times available.

In-Branch Personal Protection Measures

If you do visit a branch, here are some of the personal protection measures we have in place to keep you and our employees safe.

• Protective shields at all our teller lines and customer-facing staff desks.
• Floor markers and directional signage to manage customer foot traffic, including dedicated entry and exit doors when possible, to help promote social distancing.
• Face coverings required for anyone over the age of two who enters our buildings. Please note that you may be asked to remove your face covering briefly for identification purposes. If you are unable to wear a face covering, we ask that you continue using our drive-up services.
• Hand sanitizing stations at all entrances.
• Enhanced cleaning and sanitizing protocols at all our sites.
• A “no handshake” policy.

Ways to Learn More.
If you're looking for more information on the Coronavirus or ways to protect yourself, visit these websites:

The Centers for Disease Control
The World Health Organization
The Mass.gov Coronavirus Update
The Federal Trade Commission

Additional Resources.
The Consumer Financial Protection Bureau (Bureau) has recently released several resources to help consumers take steps to protect their finances during the COVID-19 pandemic, including how to avoid financial scams and submit complaints to the Bureau:

Protect yourself financially from the impact of the coronavirus
The CFPB information and resources continues for informed financial decisions
Protecting your credit during the coronavirus pandemic
Coronavirus and dealing with debt: Tips to help ease the impact
Tips for financial caregivers during the coronavirus pandemic

We're Here to Help.
Of course, if you need assistance, you can call our Customer Care team to speak with a representative at 888.307.5887. Our hours of operation are:

Monday - Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 8:30 AM - 12:00 PM

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