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May 14, 2020
Please continue to visit this page for the most up-to-date information on our response.
A Look Ahead: As We Prepare to Reopen
Local governments are beginning a phased approach to reopening our communities and economies. For the health and safety of our employees and customers, our lobbies will remain closed. For now, we will continue to serve you through our drive-up windows, ATMs, and electronic banking services, with access to your safe deposit box available by appointment. We will monitor conditions closely to determine when it’s safe to reopen our lobbies.
We look forward to the day we welcome customers back into our branch lobbies and, rest assured, have started preparing our branches for reopening by ensuring that doing business in each location is as safe as possible.
Here are just some of the personal protection measures we’re taking.
Economic Impact “Stimulus” Payments
The federal government’s Coronavirus economic relief package includes Economic Impact Payments—more commonly referred to as stimulus payments—to most taxpayers. The first payments are expected to arrive in mid-April.
Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive an Economic Impact Payment of up to $1,200 for individuals or $2,400 for married couples, plus up to $500 for each qualifying child.
For people who have already filed their 2019 tax returns, the IRS will use this information to calculate the payment amount. For those who have not yet filed their returns for 2019, the IRS will use information from their 2018 tax filing to calculate the payment.
If you’re eligible, the IRS will either deposit the money directly into your bank account or send you a check. The payment method will be determined by how you received your 2019 federal tax refund (or your 2018 refund if you have not yet filed for 2019).
If your tax refund was direct deposited, your payment will be deposited to the same bank account as your refund. The first such direct deposits may be initiated as early as April 10 with accounts credited by approximately April 15. Simply log into Online Banking or our Mobile Banking app to see the deposit in your account.
If you did not receive a refund or received it by check, you can take the following steps:
Depositing Your Check
If you receive a check, you can save a trip to the bank by depositing it using Mobile Check Deposit. Just follow these easy steps:
Don’t forget to sign the back of your check and write “For mobile deposit only” above your signature.
Potential Delay in Paper Statements.
Many businesses across the nation are under stay-at-home advisories or are experiencing staffing shortages due to the Coronavirus pandemic. Our vendors are facing the same challenges.
Recently, our statement vendor informed us that the printing and mailing of March month-end paper statements may be delayed. We apologize for any inconvenience this may cause as our vendors, like so many companies, try to work through such extraordinary times.
Fortunately, this delay will not impact the delivery of eStatements. Read below to learn all the ways you can bank from home to stay connected to your money, 24 hours a day, seven days a week.
Our Contingency Plans for Operating During the Coronavirus Pandemic.
The health and safety of our customers, employees, and communities continues to be our top priority.
The statewide stay-at-home advisory and closure of nonessential businesses exempt banks and other essential services. As such, we continue to do our part to slow the spread of the virus while ensuring that you stay connected to your money.
Rest assured we remain open and ready to serve you via drive-up window, ATM and electronic banking services.
In addition, we’ve put programs in place to support our customers' short-term needs as a result of hardships they may face due to the Coronavirus pandemic. Click here to read a message from our president.
We will reopen our lobbies to customers as soon as it is safe to do so. In the meantime, we look forward to seeing you at our drive-up windows and strongly encourage you to use our electronic banking services that make banking from home easy and convenient.
We are prepared to operate during this state of emergency:
We're Here For You.
Beginning on March 19th, we are putting the following programs in place to support our customers’ short-term needs as a result of hardships they may face due to the Coronavirus pandemic until further notice:
Ways to Bank from Home.
We offer electronic banking services that let you connect with your money, 24 hours a day, seven days a week, including:
Ways to Sign Up to Bank from Home.
For your safety and ours, if you have traveled internationally or visited an impacted area in the last 30 days, please call us at 888.307.5887 to transact any banking business. Our Customer Care team is ready and waiting to assist you with your banking needs.
Ways to Protect Yourself from Fraud.
Where many of us see uncertainty, fraudsters see opportunity. Scammers have developed fraudulent websites, emails, and telemarketing calls to try to swindle taxpayers out of their stimulus payments. Others are trying to peddle Coronavirus-related cures, treatments, and other products. All are designed to get their hands on your money or your personal or financial information. Be vigilant and cautious!
Here are some ways to protect yourself:
If you suspect you’ve been the victim of a scam, contact our Customer Care team immediately at 888.307.5887.
To learn more about protecting yourself and sign up for consumer alerts on the latest scams related to Coronavirus, visit the Federal Trade Commission's Coronavirus page.
Ways to Learn More.
If you're looking for more information on the Coronavirus or ways to protect yourself, visit these websites:
The Consumer Financial Protection Bureau (Bureau) has recently released several resources to help consumers take steps to protect their finances during the COVID-19 pandemic, including how to avoid financial scams and submit complaints to the Bureau:
Protect yourself financially from the impact of the coronavirus
The CFPB information and resources continues for informed financial decisions
Protecting your credit during the coronavirus pandemic
Coronavirus and dealing with debt: Tips to help ease the impact
Tips for financial caregivers during the coronavirus pandemic
Small Business Resources.
COVID-19 Resources and Guidance for Businesses
Small Business Administration’s Economic Injury Disaster Loan (EIDL) program
Interim Guidance for Businesses and Employers to Plan and Respond to Coronavirus Disease 2019
Small Business Guidance & Loan Resources
We're Here to Help.
Of course, if you need assistance, you can call our Customer Care team to speak with a representative at 888.307.5887. Our hours of operation are:
Monday - Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 8:30 AM - 12:00 PM